Overview
Forum is scaling rapidly, investing in 90+ companies a year. As we grow, we are laser-focused on delivering a world-class founder experience. That’s where you come in.We’re looking for a Program Operations Manager to join our team of authentic, ambitious, smart, nice people.
The program operations manager will be responsible for the operationalization of the accelerator, investor week programming, and founder experience. At Forum, we believe systems are critical for scaling and we need an operational wizard who can build the foundation for us to deliver world-class support to our founders. In this role, you will bring systems and leverage to every aspect of the platform function. This role is for you if you love getting deep into a process flow. You are not intimidated by the design of a complex process flow and can look at any process and identify opportunities for systems to make things easier and less manual. You canbuild just about anything using no-code tools. You know your way around Zapier, AirTable, and Hubspot like the back of your hand.
Most importantly, you’ll help build a new kind of venture fund that is truly inclusive, diverse, and supportive of founders.
The Team You’ll Be Joining:
Forum was started from a place of helpfulness, with the mission to make the B2B SaaS journey easier, more accessible and successful for early-stage founders. That extends to the people we work with. When you join Forum, you’ll join a respectful, inclusive team that you can trust, ready to collaborate and support you at any given moment.
We are unapologetically ourselves, self-aware and act with complete honesty and integrity. We’re open to learning, to different and new ideas, to feedback, and are constantly looking to improve. We work hard and smart, and spend the large majority of our time feeling challenged and inspired by each other.
At Forum, you’ll work both autonomously and collaboratively, with flexible location and hours, enjoy great benefits, fund upside and unlimited vacation, and when possible, bond with the team during our epic offsite adventures.
What you will be doing:
Portfolio Management and Optimization
- Manage and optimize systems that provide a comprehensive view of company performance across the portfolio.
- Oversee systems for detailed tracking and reporting on company growth and acceleration.
- Monitor the founder net promoter score and work with the Head of the Platform to roll out improvements to the accelerator.
- Design an implement a rating system for our founder <> advisor matches
System Design and Data Management
- Design and refine systems to support better and facilitate company growth.
- Identify data gaps within our systems and propose strategic solutions to bridge these gaps.
Collaboration and Operational Management
- Work closely with the Managing Directors to monitor and support the growth of their companies.
- Partner with the Head of Platform and Platform General Manager to streamline platform operations.
Operationalize Investor Showcases:
- Build landing pages, collect project descriptions (blurbs), and gather presentation decks from founders for investor showcases.
- Ensure the tracking of key platform support metrics like number of investor introductions made, number of customer introductions made, net revenue generated from Forum introductions.
CRM and Networking Systems Management
- Manage our investor CRM to ensure accurate tracking and facilitate automated connections between investors and founders.
- Build and manage the founder directory to foster and automate connections among founders.
- Manage and strategize the use of our Orbiit system to coordinate 1-on-1 coffee chats and other networking opportunities among stakeholders.
Who you are:
- You have been a founder OR have experience working as an early stage operator at a startup
- You have a great understanding of no-code tools (Airtable, Zapier, Softr, etc) and Hubspot
- High-level operational skills, with a keen attention to detail
- Master systems builder
- The desire to be challenged and work autonomously
- An entrepreneurial mindset and a desire to build
Bonus Points:
- Experience with early stage revenue operations
- Experience with early stage go-to-market operations
What we offer:
- Salary range of $90-110,000CAD
- Carried interest in the fund
- Generous benefits package
- Flexible work environment
- Unlimited time off
*Individual pay is determined by skills, qualifications, experience, and location.
About Forum:
Forum Ventures is an early-stage fund, accelerator, and community designed to take founders from pre-seed to seed. We back companies across all B2B SaaS verticals with a monetary investment, a dedicated support team, hand picked mentors and a growing community of founders, operators, and investors.
We join founders early on in their journey – usually as the first check in – and we stay by their side as they build, navigate the ups and downs, and go on to do great things. We’re a community of B2B SaaS experts, founders and operators here to support founders every step of the way.
Forum founders have gone on to raise from funds like Andreessen Horowitz, NEA, Uncork Capital, 8VC, Founders Fund, Menlo Ventures, Canaan, Bowery Capital, Susa Ventures, SV Angel, and more.
Forum recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other protected status' as required by applicable law.
Forum’s dedication to promoting diversity, equity, inclusion, and belonging is more than a commitment- it is the foundation of what we do. And thus we strongly encourage people from ALL backgrounds to apply to this position
